---

1. Who We Are

This website is operated by Celiderm ("we", "us", "our"). We are the data controller for the personal information collected through this site. If you have any questions about this policy or your data, contact us at hello@celiderm.com.

2. What We Collect

• Order information. Your name, email address, delivery address, phone number and order details, collected when you place an order.
• Payment information. Payments are processed securely by our payment providers. We never see or store your full card details.
• Contact information. Anything you send us when you email us or use our contact form.
• Marketing preferences. Your email address if you sign up to our newsletter or offers, and your opt-in choices.
• Device and usage data. Standard technical data such as IP address, browser type and pages viewed, collected through cookies where you have consented.

3. Why We Use It

• To process and deliver your orders, including sharing delivery details with our fulfilment and shipping partners.
• To provide customer service and handle returns, refunds and enquiries.
• To send you marketing emails, only where you have opted in, and you can unsubscribe at any time using the link in any email.
• To improve our website, products and advertising through analytics.
• To prevent fraud and comply with legal obligations.

4. Who We Share It With

We share personal data only where necessary to run our business: with our e-commerce platform (Shopify), payment processors, fulfilment and shipping partners (including international carriers, to deliver your order), email service providers, and analytics and advertising partners. All partners are required to protect your data and use it only for the services they provide to us. We never sell your personal information.

5. International Transfers

Because we ship worldwide and work with international partners, your data may be processed outside your home country. Where this happens, we take reasonable steps to ensure it is protected to a standard consistent with this policy and applicable law.

6. Cookies

Our site uses cookies for essential functions such as your cart and checkout, and, with your consent, for analytics and advertising. You can manage your preferences through the cookie banner on our site or your browser settings. Declining non-essential cookies does not affect your ability to shop with us.

7. How Long We Keep It

We keep order and transaction records for as long as required for tax, accounting and legal purposes. Marketing data is kept until you unsubscribe. Enquiry data is kept only as long as needed to resolve your query and for a reasonable period after.

8. Your Rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal data, to object to or restrict certain processing, and to withdraw consent at any time. To exercise any of these rights, email hello@celiderm.com and we will respond promptly. You also have the right to complain to your local data protection authority.

9. Security

Our store runs on Shopify's secure infrastructure with industry-standard encryption (SSL) on every page. No system is perfectly secure, but we take reasonable technical and organisational measures to protect your information.

10. Children

Our website and products are not directed at children under 16, and we do not knowingly collect their data.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page with the date below.

Last updated: 30 July 2026