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Free Shipping

We offer free delivery on all orders over £40. For orders under £40, the shipping cost is calculated at checkout based on your location.

Processing Time

Every order is picked, packed and quality-checked within 1 to 2 business days of being placed. Orders placed on weekends or public holidays begin processing the next business day. You will receive a confirmation email as soon as your order ships, including your tracking number.

Delivery Times

Once dispatched, delivery typically takes up to 7 business days, depending on your location:

These timeframes are estimates from the date of dispatch, not the date of order. During busy periods such as sales and holidays, deliveries can occasionally take a little longer.

Order Tracking

Every order is shipped with tracking. As soon as your order is dispatched you will receive an email with your tracking number, and you can follow your parcel at any time using our Track Your Order page.

International Orders, Customs and Duties

We ship worldwide from our international fulfilment network. Depending on your country, your order may be subject to local import taxes, customs duties or fees, which are determined by your local customs authority and are the responsibility of the customer. Most orders arrive without any additional charges.

Delayed or Lost Parcels

If your tracking has not updated for several days, or your order has not arrived within the estimated timeframe, contact us at hello@celiderm.com. If a parcel is confirmed lost in transit, we will send a free replacement or issue a full refund, your choice.

Incorrect Address

Please double-check your delivery address at checkout. If you spot a mistake, email us immediately and we will do our best to correct it before dispatch. We cannot be responsible for parcels delivered to an incorrectly supplied address, but we will always try to help recover them.